Frequently Asked Questions

You may find the answer to your question below. If you don’t find the answer to your question here, please get in touch with us by using the contact form.

Yes of course! If you need to return your item please get in touch within 14 days of receiving your goods by using the contact form here. Refunds can take up to 14 days to be processed. You can find full details of our returns and refund policy here.

The courier will leave you a ‘missed delivery’ card. It’s nothing for you to worry about. They will generally try to deliver again the following day; or you can call them to arrange a specific day/time for delivery. Alternatively you can arrange to collect it from your local depot. If you have any problems, or are unsure what to do, just contact us and we’ll be happy to help.

This depends on the delivery method you have chosen and also where the item is being shipped from. Our fulfillment centres are located in the UK and China. If you need delivery to any of these countries and the item is shipped from the same country that you need it to be delivered to, then you’ll be offered an express service (1 working day) or an economy service (1-3 working days).

If you require delivery to any other countries; or if your item is shipped from a fulfillment centre which is outside of your local country, then the delivery times will be longer and will vary between 9-28 days.

The estimated delivery time of your item will always be available on the product description page.

Please visit our delivery information page for more details about our delivery policy.

We apologise if you have received the wrong item. We try our best to make sure errors don’t occur. Unfortunately sometimes mistakes can happen. Please contact our customer service team and let us know what you have received and we will arrange for the correct item to be sent out to you.

We ship out orders to USA, UK, Europe and the Rest of the World. Basically we deliver worldwide. Simply select your country from the drop menu on the checkout page at the time of ordering.

We apologise if an item from your order is missing. Please contact our customer service team and we will arrange for the missing item to be sent out to you. Oh, and don’t forget some items are shipped separately to other items you may have ordered, so any missing item may still be on it’s way to you.

If you order is shipped from outside of your local country, then your item may be subject to import tax. Unfortunately this is out of our control. If a customs charge is applied, you will be notified by the shipping company and it is your responsibility to pay them to receive your order.

Delivery times do vary depending on the shipping method that you have selected, as well as the location that the item was shipped from. If you’re not sure please check your confirmation email, as it will contain all of the details that you need to know. You can also track your order by logging into your account; or if you have not registered for an account, you can just check the tracking directly on the couriers website.

For full details of our delivery policy please visit our delivery information page.

If an item is available to purchase then that means it is in stock. If an item is not in stock, the “out of stock” notice will be displayed next to it and you will not have the option to purchase it. On some occasions you may see an item with the “back order” notice showing. This gives you the option to purchase an out of stock item and it will be shipped out to you when it’s back in stock.

No we do not include any pricing information with your order.

We try to ship out orders as quickly as possible, so once your order has been processed it will be difficult for us to make any changes. Please contact our customer service team as soon as possible and we will try our best to locate your order and make the requested changes.

Yes it may be possible if we haven’t already processed your order. If you need to cancel or change an order please contact us here. Unfortunately if your order has already been processed, then we won’t be able to make any changes, however you can return it back to us.

We accept VISA, Mastercard and American Express. Paypal and Amazon Pay are also accepted.

For complete delivery details please visit our delivery information page.

If you’ve placed your order before 4pm and chosen Royal Mail Special Delivery, then you will receive your item(s) the next working day. If paid after 4pm, within 2 working days. If you’ve placed your order under standard shipping, it will be delivered within 3-5 working days. For full details on delivery please visit our delivery information page.

If you would like to return an item please contact us via our contact form with your order number and a reason for return and we will get back to you within 12-24 hours. You can find full details of our returns policy by visiting our returns information page.

You will receive an email confirmation when your order has been dispatched. If you have signed up for an account, simply login by visiting the my account page, click on “my orders” and click on the order that you would like to track. If you have selected a tracked delivery method, then the tracking details will be added to the dispatch email and in My Account / My Orders. If you have not signed up for an account, you can enter the tracking number on the couriers website (e.g. Royal Mail, DHL). Please note that not all delivery methods offer a tracking service.

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